Shipping & Logistics Policy

lampioo.com — Seamless, Secure, and Transparent Delivery

1. Logistics Philosophy & Commitment

At lampioo.com, we are committed to providing customers with a seamless and reliable shopping experience. To ensure safe delivery, every lighting product undergoes professional quality inspection, reinforced packaging, and specialized international shipping procedures before leaving our facility.

2. Order Processing & Handling

Before shipment, all orders require a 3–7 business day handling period (excluding weekends). This process includes:

• Quality Inspection: Checking electrical components, structure, finish, and product appearance.
• Safety Testing: Ensuring light sources, wiring, and internal components work properly.
• Secure Packaging: Using protective foam, reinforced cartons, and additional protection for oversized products.

3. Shipping Time & Delivery Information

We currently provide Free Shipping to customers in the United States. Orders are shipped through our international logistics network with professional carriers.

Destination	Handling Time	Transit Time	Shipping Fee
United States, United Kingdom, Germany, France, Italy, Australia, Canada, New Zealand	3–7 Business Days	20–25 Days	FREE

Shipping Process:
Warehouse Processing → Export Customs Clearance → International Transportation → Local Delivery Partner → Doorstep Delivery

Note: Handling time refers to order preparation before shipment. Transit time refers to transportation after shipment. Delivery times may vary due to customs, weather, holidays, or unexpected logistics delays.

4. Order Tracking

Once your order has shipped, a tracking number will be sent to your email. You can track your order using your Order ID and email address.

• Tracking Updates: Tracking information may take several days to update after international shipment.
• International Transit: During customs clearance or international transportation, tracking updates may temporarily pause. This is normal.
• Final Delivery: Local carriers will provide the final delivery updates after customs clearance.

5. Customs Duties & Taxes

We provide Delivered Duty Paid (DDP) shipping service for orders shipped to the United States.

• Customers do not need to pay additional customs duties or import taxes.
• If you receive an incorrect customs charge, please contact us and provide the relevant invoice. We will assist you with the issue.

6. Damaged or Missing Items

Because lighting products require careful handling, we provide support for any shipping-related issues.

• Please inspect your package when it arrives.
• If your product arrives damaged or parts are missing, please contact us with your order number and photos.
• We will provide replacement parts or suitable solutions as quickly as possible.

7. Shipping Address & Delivery Issues

• Please ensure your shipping address is correct before completing checkout.
• Address changes can be requested before shipment confirmation.
• Customers may be responsible for additional costs caused by incorrect addresses or repeated failed deliveries.

8. Order Cancellation

• Orders can be cancelled before shipment by contacting our support team.
• Once an order has shipped, our standard return policy will apply.

9. Logistics Partners

We work with trusted international logistics providers, including:

• UPS
• FedEx
• DHL
• USPS
• Other professional international freight partners

Contact Information

For shipping questions or assistance, please contact:

Email: support@lampioo.com