Shipping Policy

Shipping Policy

We strive to provide a transparent and reliable shipping experience for all customers. Every order is carefully inspected, securely packaged, and shipped through trusted international logistics partners.

Shipping Cost & Delivery Times

We are proud to offer FREE SHIPPING on all orders to the following countries:

Destination	Handling Time	Transit Time	Shipping Fee
United States, Canada, United Kingdom, France, Germany, Italy, Spain, Australia, New Zealand	1–7 Business Days (Mon-Fri)	20–25 Business Days (Mon-Fri)	0 USD (FREE)

Order Cutoff Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Total Delivery Time: Handling Time + Transit Time

Why Shipping May Take Longer

Many of our lighting products are large, fragile, or handcrafted items that require additional preparation and quality inspection before shipment.

To ensure safe international delivery, each order goes through:

• Comprehensive product quality inspection
• Protective packaging and reinforcement
• International export processing
• Carrier scheduling and warehouse consolidation

Additionally, air freight capacity for oversized lighting products may occasionally be limited depending on destination and seasonal logistics conditions. In some cases, sea freight solutions such as Matson Fast Shipping are used for safer and more stable transportation of large-volume products.

These additional procedures help reduce transit damage and ensure product quality upon delivery.

Tax & Customs

All prices displayed on our website are inclusive of sales tax. For the countries listed above, customers will not be charged additional customs duties or import fees upon delivery.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after shipment.

Shipping Carriers

We cooperate with trusted international logistics providers including:

• 4PX
• YunExpress
• Matson Fast Shipping
• USPS
• FedEx
• DHL

Shipping methods may vary depending on product size, destination country, and warehouse availability.

Lost or Damaged Items

If your package is lost in transit or arrives damaged, please contact us at support@lampioo.com within 7 days of the estimated delivery date. We will provide a replacement or full refund after verification.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@lampioo.com