Shipping & Logistics Policy

1. Logistics Philosophy & Commitment

At lampioo.com, we operate a direct-to-consumer model from our central hub in Hangzhou, China. Our logistics philosophy is built on three pillars: Safety, Integrity, and Transparency. Because we handle high-end lighting fixtures, our shipping process is more complex than standard e-commerce, involving professional quality inspection, reinforced packaging, and specialized international freight.

2. Order Processing & Handling

Before any item leaves our facility, it undergoes a mandatory 3–7 business day handling period. This is a proactive quality control process consisting of:

• Voltage & Component Testing: Verification of light source stability and internal circuitry.
• Structural Inspection: Checking for weld integrity, glass clarity, and finish quality.
• Reinforcement: Application of custom anti-vibration foam, double-walled corrugated boxes, and, for oversized items, wooden crating.

3. Detailed Transit Time & Logistics Path

We provide free shipping to the following destinations. We utilize a multi-modal logistics network (Sea/Air Hybrid) to ensure your package arrives in pristine condition.

Destination Region	Handling Time	Transit Time	Shipping Fee
North America: United States, Canada	3–7 Days	20–25 Days	FREE
Europe: UK, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Ireland	3–7 Days	20–25 Days	FREE
Oceania: Australia, New Zealand	3–7 Days	20–25 Days	FREE

Logistics Path: Departure from Hangzhou Hub → Export Customs Clearance → International Freight → Destination Port Clearance → Local Carrier Handover (FedEx/UPS/USPS/DPD) → Doorstep Delivery.

4. The "Package Lifecycle" & Tracking

We provide full-process transparency. Please note the following regarding international freight tracking:

• Initial Status: Once the item leaves our warehouse, a tracking number is generated.
• "In-Transit" Gap: There may be a 5–7 day window where the status appears as "Label Created" or "Pending." This occurs while the cargo is crossing international waters or awaiting transfer at a major logistics hub. This is standard for international freight.
• Updates: Final tracking updates will activate only after the package passes customs clearance in your destination country.

5. Customs, Duties & Tax Liability (DDP Promise)

We operate under Delivered Duty Paid (DDP) terms for all listed destinations.

• We handle all import declarations, customs duties, and value-added taxes (VAT) at the source.
• Customer Guarantee: You will never be asked to pay additional fees to a courier or customs agent upon receipt of your package. If you are ever incorrectly billed for customs by a courier, please email a copy of the invoice to us immediately, and we will reimburse you.

6. Fragile Goods & Damage Protocols

Lighting products are inherently fragile. We provide total coverage for your peace of mind:

• Upon Arrival: Please inspect the outer packaging. If significant damage is visible, please take photos before opening.
• Reporting: If any part of the fixture is broken or missing, email support@lampioo.com with your order number and photos.
• Resolution: We do not require you to ship damaged goods back to China. We typically dispatch replacement parts (e.g., a new glass shade, new LED driver) immediately at our expense.

7. Shipping Address & Delivery Failures

• Accuracy: We ship strictly to the address provided during checkout. If you need to change your address, you must contact us within 24 hours of placing the order.
• Refusal: If a delivery is refused by the customer without prior authorization, or if multiple failed delivery attempts occur due to customer unavailability, the customer will be responsible for the return shipping and administrative costs incurred.

8. Logistics Partner Network

We maintain service-level agreements with the following providers:

• Core Carriers: YunExpress, 4PX, Matson Navigation.
• Last-Mile Partners: FedEx, UPS, DHL, USPS, DPD.

Contact Information

If you have any questions regarding shipping, please contact us at support@lampioo.com.