Refund & Return Policy

lampioo.com — Transparency, Quality, and Customer Satisfaction

At lampioo.com, we are dedicated to providing high-quality items to our customers while maintaining full transparency and compliance. We understand that occasionally, circumstances may require you to return or seek a refund for your purchase. If for any reason you are not completely satisfied, we offer a convenient 30-day return policy.

30-Day Return Policy

You have 30 calendar days from the date your order is delivered according to the shipping carrier’s tracking information to request a return. Any return requests submitted after 30 days will not be honored or accepted.

Eligible Reasons for Return

• Damaged, Defective, or Faulty Products: If your item arrives damaged, broken, or with manufacturing defects, you are eligible for a replacement or a full refund.
• Incorrect Item Received: If you receive a product that does not match your order confirmation (wrong model, size, or color), we will resolve the issue at no additional cost.
• Change of Mind / Personal Preference: If you decide you no longer want the item or ordered the wrong size/color, you may return it within 30 days provided it is unused and in its original condition. In this case, return shipping costs are the responsibility of the buyer.

Return Conditions

To qualify for a return and refund, items must meet the following conditions:

• The item must be unused and in the same condition as received.
• All original packaging, tags, labels, accessories, manuals, and components must be included.
• The product must not show signs of installation, wear, misuse, damage, or intentional alteration.
• We reserve the right to reject a return if the product does not meet these conditions.

How to Initiate a Return

1. Email Support: Contact our customer support team at support@lampioo.com within 30 days of delivery.
2. Provide Details: Include your order number, reason for return, clear photos if the item is damaged or incorrect, and your preferred solution.
3. Get Authorization: Our team will review your request within 1–2 business days and provide return instructions.

Note: Please do not send items back without receiving confirmation and instructions from our support team, as unauthorized returns may not be processed.

Return Shipping Costs & Fees

• Faulty / Incorrect Items: If the return is caused by our error, we will cover the return shipping cost and provide a replacement or full refund.
• Personal Reasons: If the return is due to personal preference, wrong size, or wrong color, the buyer is responsible for return shipping costs.
• No Restocking Fees: We do not charge restocking fees or additional handling fees for approved returns.

Exchanges

If you wish to exchange your item for a different size, color, or model, please contact our support team. We will guide you through the exchange process.

Order Cancellation

• Please contact us immediately if you wish to cancel your order before shipment.
• Once the product has been shipped, our standard return policy will apply.

Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 1–2 business days after approval.
• Refunds will be issued to the original payment method.
• Depending on your bank or payment provider, funds usually arrive within 7–15 business days.
• If you have not received your refund, please contact support@lampioo.com.

Contact Us & Return Address

For all return inquiries, questions, or assistance, please contact our customer support team.

Email: support@lampioo.com

Return Address:
Room 450, Zone D, 5th Floor, Office Building A2 (Building 12), Shen International Integrated Logistics Port, No. 399 Wei'er Road, Qianjin Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, 310018, China

lampioo.com reserves the right to update and modify this Return and Refund Policy at any time. Please review this policy periodically for changes.