Privacy Policy

Thank you for choosing to be part of our community at Lampioo (https://lampioo.com). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, please contact us at support@lampioo.com.

When you visit our website and use our services, you trust us with your personal information. We take this responsibility very seriously. This privacy policy describes how we collect, use, and share your information when you shop with us.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us We collect personal information that you voluntarily provide to us when you register on the Website, place an order, or contact us. This may include:

Contact Data: Name, shipping address, billing address, email address, and phone number.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number) and the security code associated with your payment instrument. All payment data is stored and processed by our third-party payment processors (e.g., PayPal, Stripe).

Information Automatically Collected When you visit our Website, we automatically collect certain technical information, including:

Device and Usage Data: IP address, browser type, device characteristics, operating system, language preferences, and referring URLs.
Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze site traffic.

2. HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with legal obligations. We use the information to:

Fulfill and Manage Orders: To process your purchases, payments, returns, and exchanges.
Customer Support: To respond to your inquiries and solve any potential issues you might have.
Order Communications: To send you order confirmations, shipping updates, and administrative information.
Marketing (With Consent): To send you promotional communications about our products, which you can opt-out of at any time.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, or to provide you with services. We share data with:

Payment Processors: To process your transactions securely.
Shipping Carriers: To deliver your orders to your address.
Professional Advisors: To maintain our business security and legal compliance.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in the United States. As we are based in China, your information may be transferred to, stored, and processed by us and those third parties with whom we may share your personal information.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), we will take all necessary measures to protect your personal information in accordance with the General Data Protection Regulation (GDPR).

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice (such as for tax, accounting, or legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

6. WHAT ARE YOUR PRIVACY RIGHTS?

GDPR (European Residents): You have the right to access, correct, or delete your personal data. You may also object to the processing of your data.
CCPA/CPRA (California Residents): You have specific rights regarding access to your personal information and the right to request deletion. We do not "sell" your personal information in the traditional sense.
Account Information: You may at any time review or change the information in your account or terminate your account by contacting us.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures, including SSL encryption technology, designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the Internet can be guaranteed to be 100% secure.

8. CONTACT US

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Cooper, by email or post:

Email: support@lampioo.com
Office Address: Room 450, Zone D, 5th Floor, Office Building A2 (Building 12), Shen International Integrated Logistics Port, No. 399 Wei'er Road, Qianjin Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, 310018, China

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