Privacy Policy

Thank you for choosing to be part of our community at Lampioo (https://lampioo.com). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@lampioo.com.

When you visit our website and use our services, you trust us with your personal information. We take this responsibility very seriously. This privacy policy describes how we collect, use, and share your information when you shop with us.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us: We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products, or contact us. This may include:

• Contact Data: Name, shipping address, billing address, email address, and phone number.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number. All payment data is stored and processed by our third-party payment processors (e.g., PayPal, Stripe), and you should review their privacy policies.

Information Automatically Collected: When you visit our Website, we automatically collect certain technical information, including:

• Device and Usage Data: IP address, browser type, device characteristics, operating system, language preferences, and referring URLs.
• Cookies: We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand how our services are being used.

2. HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with legal obligations, and your consent. We use the information we collect to:

• Fulfill and Manage Orders: To process your purchases, payments, returns, and exchanges.
• Customer Support: To respond to your inquiries and solve any potential issues you might have.
• Order Communications: To send you order confirmations, shipping updates, and administrative information.
• Marketing (With Consent): To send you promotional communications about our products, which you can opt-out of at any time via the unsubscribe link in our emails.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, or to fulfill our business obligations. We share data with:

• Payment Processors: To process your transactions securely.
• Shipping Carriers: To deliver your orders to your provided address.
• Professional Advisors: To maintain our business security and legal compliance.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in the United States. As we are based in China, your information may be transferred to, stored, and processed by us and those third parties with whom we may share your personal information as described in this policy. We ensure that such transfers comply with applicable data protection laws, including the GDPR for EEA and UK residents.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. WHAT ARE YOUR PRIVACY RIGHTS?

• GDPR (European Residents): You have the right to access, correct, or delete your personal data. You may also object to the processing of your data or request a copy of your data in a portable format.
• CCPA/CPRA (California Residents): You have specific rights regarding access to your personal information and the right to request deletion. We do not "sell" your personal information as defined by California law.
• Account Information: You may at any time review or change the information in your account or terminate your account by contacting us.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures, including SSL encryption technology, designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. UPDATES TO THIS NOTICE

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

9. CONTACT US

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Cooper, by email or post:

• Email: support@lampioo.com
• Office Address: Room 450, Zone D, 5th Floor, Office Building A2 (Building 12), Shen International Integrated Logistics Port, No. 399 Wei'er Road, Qianjin Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, 310018, China